REFUND POLICY

SIPRO Online Shopping Platform

Effective Date: [Insert Date]

Website: https://shop.sipro.africa

1. Introduction

At SIPRO (“we,” “our,” or “us”), customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for purchases made on https://shop.sipro.africa.

By purchasing from our platform, you agree to this policy.

2. Refund Eligibility (14-Day Policy)

Customers are eligible to request a refund within 14 days from the date of delivery if:

1. The item is defective or damaged
2. The wrong item was delivered
3. The item significantly differs from its description
4. The item is returned in unused and original condition

Requests made after 14 days from delivery will not be eligible for a refund.

3. Conditions for Refund

To qualify for a refund:

1. The item must be unused, unworn, and in original condition
2. The item must be returned in original packaging with all accessories
3. Proof of purchase (order confirmation or receipt) must be provided

SIPRO reserves the right to deny refunds if these conditions are not met.

4. Non-Refundable Items

Refunds will not be issued for:

1. Perishable goods
2. Opened personal care or hygiene products
3. Digital/downloadable products
4. Items marked as “Final Sale” or “Non-Refundable”
5. Items damaged due to misuse or improper handling

5. Refund Request Process

To request a refund:

1. Contact us at [Insert Contact Email] within 14 days of delivery
2. Provide your order number and reason for the request
3. Attach supporting evidence (e.g., photos for damaged or incorrect items)

Once your request is reviewed and approved, you will receive instructions for returning the item (if applicable).

6. Return Requirement for Refunds

1. In most cases, items must be returned before a refund is issued
2. Return shipping costs may be the responsibility of the customer unless:
3. The item is defective
4. The incorrect item was delivered

7. Refund Processing

1. Approved refunds will be processed within 5–10 business days after inspection of the returned item
2. Refunds will be issued using the original payment method unless otherwise agreed

8. Partial Refunds

Partial refunds may be granted if:

1. The item is returned used, damaged, or missing parts not due to our error
2. The item is returned outside the original condition

9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank or mobile payment account
2. Contact your payment provider (processing delays may occur)
3. If the issue persists, contact us at [Insert Contact Email]

10. Cancellations and Refunds

1. Orders canceled before shipment are eligible for a full refund
2. Orders already shipped must follow the return and refund process

11. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Notify SIPRO within 48 hours of delivery
2. Provide photos and order details
3. You will be eligible for a replacement or full refund at no additional cost

12. Contact Information

For refund-related inquiries:

SIPRO

Website: https://shop.sipro.africa

Email: [Insert Contact Email]

Phone: [Insert Phone Number]

13. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

14. Acceptance

By making a purchase on SIPRO, you acknowledge that you have read, understood, and agreed to this Refund Policy.