CANCELLATION POLICY

SIPRO Online Shopping Platform

Effective Date: [Insert Date]

Website: https://shop.sipro.africa

1. Introduction

At SIPRO (“we,” “our,” or “us”), we understand that customers may need to cancel orders. This Cancellation Policy outlines the conditions and procedures for canceling orders placed on https://shop.sipro.africa.

By placing an order on our platform, you agree to this policy.

2. Order Cancellation by Customers

2.1 Before Shipment

1. Orders may be canceled free of charge if the request is made before the order has been processed or shipped
2. To cancel, contact us immediately at [Insert Contact Email] with your order details

2.2 After Shipment

1. Once an order has been shipped, it cannot be canceled directly
2. You must follow the Return & Refund Policy after receiving the item

3. Order Cancellation by SIPRO

We reserve the right to cancel orders at our discretion for reasons including:

1. Product is out of stock
2. Pricing or listing errors
3. Suspected fraudulent or unauthorized transactions
4. Failure to complete payment

If SIPRO cancels your order:

1. You will be notified promptly
2. A full refund will be issued where applicable

4. Refunds for Canceled Orders

1. Orders canceled before shipment are eligible for a full refund
2. Refunds will be processed within 5–10 business days
3. Refunds will be issued using the original payment method unless otherwise agreed

5. Modifications to Orders

1. Order modifications (e.g., address changes, item changes) are only allowed before shipment
2. Once an order is processed or shipped, modifications are not guaranteed

6. Failed Deliveries

Orders may be canceled if:

1. The customer provides an incorrect or incomplete delivery address
2. The customer is unreachable at the time of delivery

In such cases:

1. Additional delivery fees may apply for re-shipment
2. Refunds may be adjusted to cover shipping and handling costs

7. Abuse of Cancellation Policy

SIPRO reserves the right to:

1. Limit or refuse future orders
2. Suspend accounts

if excessive or abusive cancellation behavior is detected.

8. Contact Information

For cancellation requests or inquiries:

SIPRO

Website: https://shop.sipro.africa

Email: [Insert Contact Email]

Phone: [Insert Phone Number]

9. Changes to This Policy

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Acceptance

By placing an order on SIPRO, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.